INTERNATIONAL SHIPPING

We accept orders for deliveries worldwide excluding remote areas, where the courier does not offer delivery service.

⟨ Shipping Company ⟩

EMS(Express Mail Service) or DHL Express are available to deliver, depending on the delivered country. Please note that cancellation is not available after shipping. The arrival time differs depending on countries and areas. You can check the number of delivery days in JAPAN POST’s web site. We will send you tracking number to your registered e-mail address after shipping complete.

[EMS]
https://www.post.japanpost.jp/int/ems/

[DHL]
https://www.dhl.com/jp-en/home.html

SHIPPING CHARGE

Shipping cost depends on countries, areas and product weight (including packing materials such as cardboard). Shipping cost will not be automatically reflected in the email sent when ordering. We will confirm the shipping cost after weight measurement, and inform you of the official shipping cost by email, so please be sure to check the emails. Below are the ideas of shipping fee by EMS.

[EMS]
https://www.post.japanpost.jp/int/charge/list/ems_all_en.html

⟨ Not included in shipping cost ⟩

The following costs are not included in the shipping costs, so payment may occur to the recipient depending on the delivery country.

• import tax, value-added tax, consumption tax and other taxes
• storage fee of recipient country
• redelivery cost
• pickup cost
• other necessary payment in the recipient country

PAYMENT

In case of ordering from overseas, payment by PAYPAL or WISE are available, which you may use your credit card.
Payment deadline is 7 days after the INVOICE is issued.

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DUTY AND TAX

Duties, other import tax and customs fee for purchased products may apply at customs clearance in the recipient country.

In that case, please pay directly to the shipping company at the time of delivery as it will be borne by the recipient. Policies on taxes and customs fees vary by country, so please contact the customs of the receiving country for details.

CAUTION OF DELIVERY

We do not confirmation and guidance about import-restricted products and prohibited goods in our shop because regulation about that is different in each country.

Please make sure that you confirm the products that can be imported by yourself.

Please note in advance that we cannot take any responsibility in our shop when delivery is not possible due to import restrictions by customs after shipping.

Other for the latest information on EMS delivery, please check in advance the “Information on Mail Tracking Service for International Mail” and “About sending to each country” pages of JAPAN POST in advance.
https://www.post.japanpost.jp/cgi-kokusai/index_ja.php

RETURN AND REFOUND

If you have received a defective, damaged or wrong item, please contact us by e-mail 7 days of receipt. Please note that if more than 7 days have elapsed, we will not be able to accept your request. We do not accept any returns or refunds for customer reasons after the shipment has been completed.
In addition, as some products may have already been procured after the order has been placed, requests for cancellation after payment cannot generally be accepted.

RESENDING YOUR PARCEL

If your parcel is returned to our shop, it will be resent or cancelled in accordance with the following guidance.

1) If you wish to resend;

It is possible to reship from our shop if you could pay the shipping fee again and the return fee for the first shipment. Payments may occur depending on the county of delivery for expenses not included in shipping costs.

2) If you cancel your order;

If you cancel your order without re-shipping your package, we well subtract the shipping fee and return fee from the amount paid and respond by refund. In the case of refund by bank transfer, bank transfer fee is required in addition to the above.

FOR CUSTOMERS WHO DON’T RECEIVE E-MAILS FROM OUR SHOP

If you have set up to receive our e-mails, please specify the following domain name.

@metrocs-global.com

We will always send you an e-mail within 3 working days of receiving your order. If you do not receive an email from us after some time has passed since you placed your order, please check the following points.