Shopping Guide
About International Shipping
METROCS GLOBAL may ship our products internationally.
About Shipping Company
EMS(Express Mail Service) or YAMATO COURIER are available to deliver, depending on the delivered country. Please note that cancellation is not available after shipping.
The arrival time differs depending on countries and areas.
You can check the number of delivery days in JAPAN POST’s HP.
We will send you tracking number to your registered email address after shipping complete.
[YAMATO COURIER]
https://www.kuronekoyamato.co.jp/ytc/customer/send/services/oversea/
About Payment
In case of ordering from overseas, payment by PAYPAL is available, which you may use your credit card. Payment deadline is 7 days after the INVOICE is issued.
About Shipping Fee
Shipping cost depends on countries, areas and product weight (including packing materials such as cardboard). Shipping cost will not be automatically reflected in the email sent when ordering. We will confirm the shipping cost after weight measurement, and inform you of the official shipping cost by email, so please be sure to check the emails. Below are the ideas of shipping fee.
[YAMATO COURIER]
https://www.yamato-hd.co.jp/news/h24/pdf/h24_21_04news.pdf
[EMS]
https://www.post.japanpost.jp/int/charge/list/ems_all_en.html
⟨ Not included in shipping cost ⟩
The following costs are not included in the shipping costs, so payment may occur to the recipient depending on the country of delivery.
Please note that shipping cost and procedures may differ depending on the countries and areas.
- import tax, value-added tax, consumption tax and other taxes
- storage fee of recipient country
- redelivery cost
- pickup cost
- other necessary payment in the recipient country
About customs clearance and duty
Duties, other import tax and customs fee for purchased products may apply at customs clearance in the recipient country.
In that case, please pay directly to the shipping company at the time of delivery as it will be borne by the recipient. Policies on taxes and customs fees vary by country, so please contact the customs of the receiving country for details.
About point of caution by delivery country
We do not confirmation and guidance about import-restricted products and prohibited goods in our shop because regulation about that is different in each country.
Please make sure that you confirm the products that can be imported by yourself.
Please note in advance that we cannot take any responsibility in our shop when delivery is not possible due to import restrictions by customs after shipping.
Other for the latest information on EMS delivery, please check in advance the “Information on Mail Tracking Service for International Mail” and “About sending to each country” pages of JAPAN POST in advance.
https://www.post.japanpost.jp/cgi-kokusai/index_ja.php
About returns and refund
We cannot accept returns or exchanges.
About a case of your package returns without receiving
If your package is returned to our shop, we will respond by resending or canceling your order.
1) If you wish to resend
It is possible to reship from our shop if you could pay the shipping fee again and the return fee for the first shipment. Payments may occur depending on the county of delivery for expenses not included in shipping costs.
2) If you cancel your order
If you cancel your order without re-shipping your package, we well subtract the shipping fee and return fee from the amount paid and respond by refund. In the case of refund by bank transfer, bank transfer fee is required in addition to the above.
