Our online store ships to EMS and DHL service areas, including Asia, Oceania, Europe, and North America.
At checkout, simply enter your shipping address. If delivery is available to your destination, the shipping cost will be calculated and displayed automatically based on your order. If delivery is not available, it will be indicated at checkout.

*This website is for international orders only. We are unable to accept orders for delivery within Japan. For customers in Japan, please place your order through our domestic online shop : https://metrocs.jp/

⟨ Shipping Company ⟩
Customers in Asia, Oceania, and Europe
・Orders will be shipped via EMS or DHL.
・Small items with a total order weight of 30 kg or less will be shipped via EMS.・For general furniture items or orders with a total weight exceeding 30 kg, shipping will be handled by DHL. In such cases, only the product cost will be charged initially. We will then provide a separate shipping cost estimate and issue an additional invoice for the shipping fee.
・If you would like to receive a shipping cost estimate before placing your order, please feel free to contact us.

Customers in North America
・Small items with a total order weight of 5 kg or less will be shipped via UGX
(Yu-Global Express by Japan Post).
・Orders will be shipped via UGX or DHL.
・For general furniture items, or orders with a total weight of 5 kg or
more, shipping costs will be calculated individually. In such cases,
only the product cost will be charged initially. We will then provide a
separate shipping cost estimate and issue an additional invoice for the
shipping fee.
・If you would like to receive a shipping cost estimate before placing your order, please feel free to contact us.

Shipping charges vary depending on the destination country and the weight of the item including cardboard boxes and other packaging materials.
Shipping costs are automatically calculated at checkout. Please review the total amount, including both product price and shipping fee, before completing your order.

For general furniture items or orders exceeding the specified weight limit, a separate shipping cost estimate will be required. In such cases, only the product cost will be charged initially. We will provide a separate shipping cost estimate and issue an additional invoice for the shipping fee.

Customers in Asia, Oceania, and Europe:
A separate shipping cost estimate is required for general furniture items or orders with a total weight exceeding 30 kg.

Customers in North America:
A separate shipping cost estimate is required for general furniture items or orders with a total weight exceeding 5 kg.

If you would like to receive a shipping cost estimate before placing your order, please contact us.

⟨ Costs Not Included in Shipping Charges ⟩
The following costs are not included in the shipping fee and may be charged to the recipient depending on the destination country:
• Import duties, VAT, consumption tax, and other applicable taxes
• Storage fees charged in the destination country
• Redelivery fees
• Pickup fees
• Any other charges incurred in the destination country

For EMS shipments:
• Asia: approximately 5 days after dispatch
• Oceania / Europe: approximately 7–10 days after dispatch

For DHL shipments, delivery times vary depending on package size and destination.

If you would like an estimate for shipping costs or delivery time for DHL shipments, please contact us. For more details about international shipping services, please also refer to the official carrier information below.

[EMS]
https://www.post.japanpost.jp/int/ems/

[DHL]
https://www.dhl.com/jp-en/home.html

Import duties, taxes, and customs clearance fees may be charged upon arrival in the destination country.
If such charges apply, they are the responsibility of the recipient and must be paid directly to the shipping carrier at the time of delivery.
Tax and customs policies vary by country. For more detailed information, please contact the customs authority in the destination country.

Please note that import regulations and prohibited items vary by country.
Customers are responsible for checking whether ordered products can be imported into their country before placing an order.
We cannot be held responsible for any delivery delays, returns, confiscations, or disposal caused by customs regulations or import restrictions after shipment.
For the latest information regarding EMS or DHL international shipping availability and delivery conditions, please refer to the official website below.

[EMS]
https://www.post.japanpost.jp/index_en.html
[DHL]
https://www.dhl.com/jp-en/home.html

We accept credit card payments, PayPal, Shop Pay, Apple Pay, and Google Pay.

We hope you are delighted with your purchase. However, if you receive a defective, damaged, or incorrect item, or if you wish to return an item for other reasons, please review our policy below.

〈Damaged, Defective or Incorrect Items〉
We take great care in checking all products before shipment. However, if you receive a defective, damaged, or incorrect item, please contact us at info@metrocs-global.com within 7 days of delivery.

〈Returns for Personal Reasons〉
We do not accept returns or exchanges due to personal reasons.

〈Cancellations〉
If you wish to cancel your order after payment has been completed, please contact us as soon as possible by replying to your order confirmation email or through the Contact Us page.
In some cases, procurement or production may begin immediately after an order is placed. In such cases, cancellations may not be possible.

If your parcel is returned to us, it can be resent or cancelled according to the conditions below:

1) Reshipment
We can resend your order if you agree to cover the reshipping cost and the return shipping fee from the original shipment.
Please note that additional charges, such as customs-related fees or other costs not included in the original shipping fee, may also apply depending on the destination country.

2) Order Cancellation
If you choose not to receive the parcel and request cancellation, please note that we are unable to refund the product price or the shipping fees.

If you have set up email reception filters, please ensure that emails from the following domain are allowed:

@metrocs-global.com

We always send an order confirmation email within 3 business days after receiving your order. If you have not received an email from us after some time has passed since placing your order, please check the following points:
• Please check your spam or junk mail folder.
• Please ensure that our domain is not blocked by your email settings.
• Please verify that your registered email address is correct.